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FAQs

Frequently Asked Questions

At Emerald Counselling and Consulting, we understand that starting therapy can bring up many questions. Our FAQ section is here to help you learn more about the counselling process, as well as what to expect when you come in for a session. 

If you don’t find the answer you’re looking for, feel free to contact us—we are happy to answer your questions and address any concerns you may have.

Jessica Gill answering client's frequently asked questions.

Have Questions? We can help.

  • Counselling is a collaborative process between counsellors around the client. It is aimed at helping clients explore and understand their thoughts, feelings, and behaviours, and to develop strategies to address challenges and achieve their goals. It can be done individually or in a group setting and can be short-term or long-term, depending on the client’s needs.
  • Counselling can be helpful for a wide range of issues, including anxiety, depression, relationship issues, grief and loss, trauma, and personal growth and development.
  • It is important to find a counsellor you feel comfortable with and who has the expertise and experience to help you achieve your goals.
  • Initially, it is common to feel uncomfortable.
  • Embarking on the counselling journey can be emotionally taxing, so it is important to prioritize self-care. It might get harder before it gets better.
  • The benefits of counselling may not be immediately apparent. Much of the work happens between sessions by applying strategies and techniques learned in counselling to your everyday life. Progress may take some time, but positive change can be achieved with consistent practice and commitment.
  • Learn more about our services here.
  • You feel comfortable and at ease with your counsellor.
  • Your counsellor listens actively and empathically to your concerns.
  • Your counsellor respects your values, beliefs, and opinions.
  • You feel understood, validated, and supported by your counsellor.
  • Your counsellor collaborates with you to set goals for your counselling sessions.
  • Your counsellor provides you with helpful feedback, guidance, and strategies. They will not tell you what you should do but will collaborate with you to identify and implement the best course of action.
  • You feel motivated and encouraged to continue working towards your goals.
  • Counselling can help with struggles such as anxiety, depression, stress, grief and loss, life transitions, substance use, intergenerational trauma, self-esteem, burnout, and more.
  • Yes, all counselling sessions are confidential. Information that you share will not be disclosed without your written consent, except in situations where there is an imminent risk of harm as required by law.
  • Please view our Services for more information.
  • Our rates start at $150.00 for a 50-minute individual therapy session.
  • You might also find relevant information in the BCACC Fee Guide.
  • Contact us for more information.
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  • We are affiliated with various insurance providers. Please confirm your coverage with your provider. You might also find relevant information in the BCACC Fee Guide.
  • Cancellation within 48 hours of the scheduled appointment: 50% of the total appointment fee;
  • Cancellation within 24 hours of the scheduled appointment: 75% of the total appointment fee; and,
  • Less than 24 hours or a no-show is the total cost of the session.
  • Please view our cancellation policy for more information.
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